In order to uphold the highest standards of commitment, quality, and performance, Biotech Logística has developed its Code of Ethics and Conduct. Aligned with the Quality Manual, our internal and external documents, and, above all, our mission and ethical principles, our objective is to deliver services and products with excellence and provide the best possible service to our customers and end consumers. Our criteria, among others, include cost-effectiveness, technical compliance with legislation and standards, adherence to deadlines, and overall compliance.
Certifications in our management system are essential tools for Biotech Logística as we strive to enhance our processes, products, and services, while demonstrating our commitment to continuous improvement and customer satisfaction in the national and international markets.
We have a robust Legal Department specialized in External Control and Intelligence. Additionally, our Regulatory Affairs Department comprises a team of Pharmacists who play a crucial role in ensuring that Biotech and our clients conduct operations in a correct and regulated manner, complying with bodies such as Anvisa, Visa, and other regulatory entities.
The management system certifications are indispensable tools for Biotech Logística that seeks to improve its processes, products, services and consequently demonstrate to the national and international market its commitment to continuous improvement and customer satisfaction.
Privacy and Data Use Policy
In accordance with Law 13,709 of August 14, 2018, General Data Protection Law – LGPD, we handle data based on your consent, and some data is essential for the operation of this website.
By using our services, you entrust us with your data. We consider this trust to be a significant and rewarding responsibility, and you can rest assured that we are consistently vigilant and work diligently to protect this information. We want to make it clear that you, as the Data Subject under the LGPD, have full access to information regarding the processing of your data and that it is safe and private.
Our Privacy Policy aims to help you understand how and what information we collect, why we collect it, how you can access and update it, and how we manage, export, and delete that information.
Biotech offers a range of services, including Transport Unit, Foreign Trade, Import and Export of Health Products, Biological Medicines, Logistics Operator, and Multimodal and Intermodal Transport. These services help millions of people gain access to products and medicines for their health and the health of their loved ones every day.
Information Collected by Biotech
When you access our website, we collect information to provide the best services to all our users. This includes collecting basic information such as your browser, as well as more complex information such as the operating system version and software interface.
The information collected and how it is used depend on your consent, your use of our services, and your privacy controls. We use tools such as Google Analytics to collect data for analysis and evaluation, allowing us to understand how our services can assist our users, customers, and employees. For example, we analyze data about your website visits to optimize our services and products. We also utilize data about the ads you interact with. When you visit sites that use Google Analytics, we may enable Google to link information about your activity on those sites with activity on other sites that use ad services.
Real-Time: Data collected in real-time, including location, access source, conversions, and other metrics.
Target audience: Traffic and navigation information, such as the number of sessions, views, bounce rate, and various other information.
Acquisition: Data related to user acquisition through campaigns (Google Ads), organic traffic, social networks, and others.
Behavior: Behavior reports, such as the number of sessions, dwell time, as well as content performance and page speed.
Hits: These are user interactions with our page. Each interaction starts with a hit. When a visitor accesses a page with the Tracking Code installed, a new hit is received by Google Analytics. Each hit carries information such as IP, date and time of the hit, browser version, page name, and URL. With each new page accessed or during navigation, a user can generate several hits. These sets of data sent by the same visitor are gathered on Google’s servers and grouped into Sessions, as explained below.
Use of Contact Forms
You can contact us directly through the contact form available on our website. The following information can be submitted through the contact form:
- Name
- Phone number
- Message
- Curriculum
- NF value (Nota Fiscal value)
- CPF and/or CNPJ (Brazilian individual or company identification numbers)
- Address
We collect, process, and use the information provided by you through the contact forms to process your specific request. This data is stored through the email contato@biotechlogistica.com.br and comercial@biotechlogistica.com.br.
Register to Receive News and Updates from Biotech
To receive the latest news and updates from Biotech, you can subscribe to our newsletter by providing your email address in the footer of our page. We follow a double-consent procedure where we send a message to the email address, indicating that you are already registered and will soon receive our news. You can unsubscribe from the newsletter at any time by contacting us via email at contato@biotechlogistica.com.br or by phone at (31) 3195-6695.
Information We Collect When You Use Browsers and Devices
We collect information through Google Analytics about the apps, browsers, and devices you use to access our services. This information helps us understand your needs. The collected information includes unique identifiers, browser type and settings, device type and settings, operating system, and mobile network information. We also collect information about the interaction of apps, browsers, and devices with our services, including IP address, error reports, system activity, and the date, time, and referenced URL of your request.
Your Activity
We collect information about your activity on our services to serve you in the best possible way and offer the best products on the market. The activity information we collect may include the following:
- Terms you search for
- Views and interactions with content and ads
- Purchasing activity;
- Activities on third-party websites and apps that use our services
- Browsing history
- Your location information
When you use our services, we collect location information to provide personalized services and products that are closer to you. Your location can be determined with varying degrees of precision using:
- GPS;
- IP;
- Address;
- Your device’s sensor data;
- Or information for items near the device,
- Such as Wi-Fi access points,
- Cell towers;
- Bluetooth-enabled devices.
In some circumstances, information about you may be collected from publicly accessible sources through Google Analytics. We may also receive information from trusted partners, including marketing partners who provide us with information about potential customers, as well as business services and security partners who provide us with information to protect against abuse. We receive information from advertisers to provide advertising and research services on their behalf.
We use various technologies to collect and store information, including Google Analytics, local storage such as web browser storage or application data caches, databases, and server logs.
External Content or Services on Our Website
We include third-party content and/or services on our website.
Why Biotech Collects Data
We use data to create better services.
The information we collect across all of our services is used for the following purposes:
- Providing our services;
- Registration to receive company news and updates;
- Submitting your resume;
- Performing quotations;
- Tracking the provided servisse;
- Maintaining and improving our services.
We also use the information to ensure that our services function properly, to get in touch with you, to provide a whistleblowing channel, to develop new services, and to protect our users, employees, and Biotech.
Privacy Controls
Biotech does not share data unless required by law or by the consent of the data owner, as outlined in this policy and the cookie policy.
Request Information or Data Deletion
Data owners can request information and the deletion of their data at any time if it falls within the provisions of the law. Requests can be made via email at contato@biotechlogistica.com.br
Compliance and Cooperation with Regulators
We regularly review this Privacy Policy to ensure that we process your information in compliance with it.
Foreign Legislation and Data Processed Abroad
At our headquarters, Brazilian subsidiaries, and abroad, we adhere to local data protection laws, including those regarding the processing of data in other countries, such as the United States and the European Union.
Data Controller
Biotech Logística LTDA. is the Data Controller responsible for the information and data processed. We are committed to complying with applicable privacy laws and responding to data owners’ requests.
Data Officer
For any clarifications or questions regarding the privacy policy of personal data, please contact our Data Privacy Officer (DPO) via email or at the following address:
Biotech Data Officer
Email: contato@biotechlogistica.com.br
Address: Av. Socrates Mariani Bittencourt, 1050 – Cinco, Contagem – MG, 32010-010
Phone: (31) 3195-6695
Our Code is intended to be strictly followed by all members of the Executive Board, Councils, Employees, Interns, Apprentices, and any individuals or entities who, by law, contract, or any other legal agreement, have a relationship with Biotech. This includes Suppliers, Service Providers, Outsourced personnel, Aggregates, whether they are legal entities or individuals, who currently have or will have any business connection with the Company.
The Document outlines all the necessary details and obligations for the approval and maintenance of our suppliers and service providers. Additionally, signing a confidentiality agreement is required to gain access to Biotech’s facilities.
Our employees undergo periodic training on the Code of Ethics and Conduct and the Quality Manual. This ensures the safety, effectiveness, and quality of our products, as well as ethical behavior towards suppliers, internal and external customers. The Code of Ethics and Conduct, along with Biotech’s contracts, addresses various topics, including copyright, intellectual and industrial property, compliance with current legislation, anti-fraud policy, data protection laws, specifically the General Data Protection Law (LGPD), and conflict of interest, among other matters.
Our Certifications serve as evidence of our commitment to Compliance. To obtain these certifications, we have undergone stringent processes that involve face-to-face audits and inspections by certification bodies. Our certifications include:
- NBR ISO 9001:2015 – Quality Management;
- NBR ISO 31000:2018 – Risk Management;
- Certificate of Good Distribution and Storage Practices by ANVISA;
- OAS-Security by the Federal Revenue of Brazil – Risk Management;
- Seal of Counting Integrity – Compliance and Integrity;
- The OAS Program of the Federal Revenue Service, under the security modality, ensures that our processes are secure and free from illegal activities such as fraud, trafficking, and corruption. Our employees receive periodic training to ensure their safety and the integrity of the entire process.
The Seal of Integrity of the Municipality of Contagem, established in 2018, aims to promote and recognize companies that adopt a culture of integrity and ethics. To obtain the Seal, a rigorous assessment of the Integrity Environment is conducted, considering compliance measures, company integrity programs, internal mechanisms and procedures for reporting irregularities, effective implementation of codes of ethics and conduct, and actions to detect and address deviations, fraud, irregularities, and illegal acts committed against the public administration.
We provide a REPORTING CHANNEL or by email denuncia@biotechlogistica.com.br, that is accessible to everyone. This ensures that any situations described can be treated with confidentiality, effectiveness, and promptness by our Compliance team.
Biotech Logística is a logistics transport company, specializing in cold chain operations, that is committed to promoting sustainability and social responsibility in all of its operations. To achieve these objectives, we have implemented various initiatives and adopted practices aligned with the principles of Environmental, Social, and Governance (ESG).
Regarding the environment, Biotech has a Waste Management Program that has been duly approved by the Municipality of Contagem. This program ensures the proper disposal of generated waste. Additionally, we are committed to maintaining a fleet of vehicles that are free from pollutants, sourcing only those that meet the rigorous Euro 6 standards. Through the Vehicle Emissions Control Program – Depollute, we conduct periodic opacity tests on our fleet, ensuring the effectiveness of this project and reducing pollutant emissions.
Awareness plays a crucial role in our sustainable approach. We conduct training programs that cover topics such as recycling, selective waste collection, and the Solid Waste Management Plan (PGRS). Through these initiatives, we aim to raise awareness among our employees about the importance of conscious consumption and environmental preservation for future generations.
In addition to our environmental efforts, Biotech is committed to following a set of rules and commitments that contribute to improving our social and environmental impact. We value the work environment and strive to provide the best possible conditions for our employees. This includes ensuring health, safety, equality, effective communication channels, transparency, privacy, and the preservation of individual rights. We are committed to combating any form of discrimination, prejudice, or harassment, regardless of its origin.
Furthermore, Biotech prioritizes the health and safety of its employees through the “Wellness and Quality of Life” Program. Through this initiative, we aim to promote a healthy work environment and support the physical and mental well-being of our staff.
In conclusion, Biotech Logística is dedicated to promoting sustainability and social responsibility, implementing initiatives that protect the environment and ensure the well-being of our employees.